Frequently Asked Questions

Welcasa gives your property a digital Guest Guide and a Welcasa NFC Stand that opens it. The guide holds everything guests ask about: Wi-Fi, check-in and check-out, house rules, facilities, appliances, nearby places, local tips, food, things to do, guest services, emergency numbers and your contact details. You manage it from your own host dashboard.

You add your property information in the dashboard, preview it and press Publish. Your property gets a permanent web address. Guests open it by tapping the NFC Stand or scanning your property’s QR code, and see a welcome page with shortcuts to every section of the guide.

No. The guide opens in the phone’s web browser. Guests don’t need an app or an account.

Each Welcasa NFC Stand carries an NFC tag linked to one property’s permanent guest guide, and it is delivered to your address. Standard includes 1 NFC Stand and Pro includes 5 — one for each property. We dispatch a stand after checking that its property page is published and working.

Yes. Every property has its own permanent QR code. Download it from your dashboard as a ready-to-print A4 card, table cards, or PNG and SVG files for a print shop. Most current phones also read NFC (Android phones and iPhone XS or newer); the QR code covers everyone else.

Standard covers 1 property. Pro covers up to 5 properties, each with its own guest guide, QR code and NFC Stand, all managed from one dashboard.

Both include the full guest guide, Wi-Fi QR code, photos, four languages, three design themes, editing, analytics and branding. Standard (₹1,600 a year) is for one property with one NFC Stand. Pro (₹2,999 a year) is for up to 5 properties with an NFC Stand for each, plus multiple property management from one dashboard.

Yes, as often as you like while your subscription is active. Changes go live when you press Publish. Your guide’s address, QR code and NFC Stand never change, so there is nothing to reprint.

Yes: English, Hindi, Malayalam and Tamil. Buttons and labels are translated for you; you add translations of your own text in the dashboard, and a language appears for guests once every line is checked.

Yes. Both plans are yearly, from the day your payment is confirmed to the same date next year. There are no monthly plans. We remind you 30, 7 and 1 day before renewal, renewing early never loses days, and your guide stays online for a 15-day grace period after expiry.

Yes. Welcasa works for homestays, villas, resorts, hotels, guest houses and Airbnb homes. Each property gets one guest guide; with Pro you can run up to five properties from one account.

The guide shows a Wi-Fi card with the network name and password. Guests can reveal the password, copy it with one tap, or scan the Wi-Fi QR code with another phone or laptop to join without typing.

Yes. Add your cover photo, logo, host photo and gallery, choose one of three design themes and an accent colour, reorder or hide sections, and add your own custom sections and a featured card for offers or announcements.

Use the Contact page, or the email and WhatsApp details in the website footer. Hosts can also reach us from their dashboard.

No. You edit a draft and preview it. Guests only see changes after you press Publish.

Guest pages are hidden from search engines and only reachable through the address on your QR card, similar to a printed card in the room. Never put door, lockbox or alarm codes on the page; Welcasa warns you if it spots them.

How many times your QR code was opened each day. Bots, link previews and repeated scans from the same phone are filtered out. We do not store guests’ names, phone numbers or locations.

Check your spam or promotions folder. You can request a new link from the login page; older links stop working when a new one is sent.

Yes. Download the A4 or table card and print it at home, or give the high-resolution PNG or SVG file to a print shop.